Samanage SaaS IT Asset Management (ITAM) is now known as SolarWinds Service Desk. Optimizing this platform requires a strategic blend of automated discovery, precise Configuration Management Database (CMDB) data structuring, and cross-functional process workflows.
Implementing the following framework allows you to maximize the value, performance, and cost-efficiency of your platform. 1. Optimize Data Ingestion & Continuous Discovery
You cannot manage or protect assets you cannot see. To maintain a single, accurate source of truth, you must streamline how asset data enters the system.
Deploy Dual-Layer Discovery: Combine the Discovery Agent (installed on endpoints for continuous tracking regardless of network status) with the Discovery Scanner (deployed across subnets to find network-connected hardware like printers and routers).
Prioritize Match Rules: Configure asset matching primarily by Serial Number. Matching by hostname or MAC address alone can create costly duplicate asset entries when machines are renamed or hop networks.
Control Subnet Load: If you have disconnected subnets, use a router integration to aggregate data rather than overloading the network with duplicate local scanners. 2. Streamline License and Lifecycle Optimization
Software licensing is expensive; it becomes a liability without precise tracking. Use the built-in asset risk features to cut costs and prevent audit failure. IT Service Desk Software – SolarWinds